Version: November 2026
This is a translation. In case of differences, the Dutch version applies.
Who are we?
PIDORAC Services B.V. (“PIDORAC”, “we”) is responsible for the use of your personal data as described in this privacy policy.
- Address: Dorpsstraat 68, 1566 AM Assendelft, the Netherlands
- Telephone: +31 75 641 7437
- E-mail: info@pidorac.eu
- Chamber of Commerce (KvK) number: 67096360
Do you have a question about your data? Please feel free to contact us.
In brief
- We only use the data we need to help you.
- We never sell your data, and we do not rent it out or share it for advertising.
- This website uses no cookies, no Google Analytics and no advertising or tracking software.
- When we help you remotely, you can always watch what we do. We will never ask for your passwords, PIN or bank codes.
- You may always ask which data we hold about you, and ask us to correct or delete it.
Which data do we use, and what for?
If you request a call back
Through the ‘Request a call back’ form we receive your name, your telephone number, the time you would like us to call and, if you fill them in, your e-mail address and a short description of your question. We only use this data to call you back and answer your question. We only use your e-mail address if we cannot reach you by phone.
If you request a quote
Through the quote request form we receive your name, your telephone number, your e-mail address, what your question is about and your description. We use this data to contact you and send you a quote.
If you request a domain name or email address
Through the request form we receive the domain name you would like, your name, telephone number, e-mail address and what you want. If you agree and we register the domain name for you, we pass your name, address, e-mail address and telephone number to our registrar and to the registry of the extension (such as SIDN for .nl). This is mandatory: without these details a domain name cannot be registered in your name. For private individuals, SIDN (.nl) and EURid (.eu) hide name and address in the public WHOIS. For other extensions we arrange privacy protection where possible.
If you use the domain name check on our website, we only send the name you type to the registry of the extension, to see whether it is still available. To prevent misuse, we keep an irreversible code derived from your IP address for no longer than 24 hours.
If you call or e-mail us
If you call or e-mail us, we use your name, telephone number or e-mail address and the content of your message to help you.
If you have a suspicious message checked (Even checken)
Do you forward a suspicious message to check@pidorac.eu for our Even checken service (Dutch for “just checking”)? Then we only look at that message to assess whether it can be trusted. Such a message may contain data about other people, for example the sender. We do not use that data for anything else.
If we help you remotely
When we help you remotely, we connect to your computer, tablet or phone. One of the tools we use for this is TeamViewer (remote access software). We only work while you are present and watching, and you can end the connection yourself at any time. We only look at what is needed to solve your problem. We do not record your screen and do not copy any files, unless this is necessary to help you and you have agreed to it in advance.
If you are a customer or have a subscription
For our services, subscriptions and invoices we use your name, address, telephone number, e-mail address, the arrangements we make with you and your payment details. Do you pay by direct debit? Then we also use your account number (IBAN) and the mandate you have signed.
Do you have Gerust Familie (our family subscription) and would you like us to send a family member a short message after each time we help you? Then we use that family member’s name and telephone number or e-mail address for this. We only do so if you have given your consent. You can withdraw that consent at any time.
If you visit our website
Our website does not place cookies and does not use statistics, advertising or tracking software. The following does happen:
- Log files: our hosting provider’s server records which pages are requested, together with the IP address and the time. This is necessary to keep the website running securely and to trace faults.
- Spam check: if you submit a form, we store an irreversible code derived from your IP address, together with the time. This prevents anyone from misusing the form. We keep this code for no longer than 24 hours.
- Map: the map on our contact page is an ordinary image. Google only receives data if you click ‘Open in Google Maps’ yourself. From then on, Google’s privacy policy applies.
For business customers
Do we process data on behalf of your organisation, for example for OCR, ticket and message processing or remote help for your employees? Then we do so on your instructions. We record the arrangements for this in a data processing agreement.
On what legal basis do we use your data?
We only use your data where the law allows it. For us, these are the legal bases:
- Performance of a contract, or a request from you: for example, when you ask for a call back, a quote, help or a subscription.
- Legal obligation: for example, the obligation to keep our accounts and invoices.
- Legitimate interest: for example, keeping our website secure and preventing misuse and fraud.
- Consent: for example, for the message to a family member. You can withdraw your consent at any time.
We do not send you newsletters or advertising, unless you have asked for them yourself.
Who do we share your data with?
We never sell your data. We only share it where this is necessary for our services, or where the law requires us to. We work with these parties:
- Hostnet (our Dutch hosting provider): for hosting our website and our e-mail.
- TeamViewer: for the connection when we help you remotely.
- Our registrar and the registry of the extension (such as SIDN for .nl): when we register a domain name for you.
- Our bank: for payments and direct debits.
- Our accountant: for our accounts.
We make agreements with these parties so that they treat your data as carefully as we do. An authority such as the police or the Dutch Tax and Customs Administration (Belastingdienst) may request data on the basis of the law. In that case we are obliged to cooperate.
How long do we keep your data?
We do not keep your data longer than necessary:
| Data | How long |
|---|---|
| Call-back requests and quote requests that do not lead to an order | No longer than 12 months |
| Forwarded suspicious messages (Even checken) | Until they have been assessed, no longer than 30 days |
| Customer data and arrangements | For as long as you are a customer, and no longer than 2 years after that |
| Data relating to your domain name | For as long as the domain name is managed by us, and no longer than 2 years after that |
| Invoices and accounts | 7 years (statutory retention period) |
| Code derived from your IP address for the spam check | No longer than 24 hours |
How do we protect your data?
We take appropriate measures to protect your data against loss, misuse and unauthorised access. Our website always uses a secure connection (https). Only employees who need your data for their work have access to it. They are obliged to treat your data confidentially.
Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data deleted, if we no longer need it or are no longer allowed to keep it;
- have the use of your data restricted;
- object to the use of your data;
- receive your data in a file that you can pass on to someone else;
- withdraw your consent.
Would you like to exercise one of these rights? Send an e-mail to info@pidorac.eu or call us on +31 75 641 7437. We will respond within one month. Sometimes we will first ask you to show who you are. This prevents someone else from requesting your data.
Are you unhappy with how we handle your data? Please let us know first, and we will look for a solution together. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.
Children
Our services are intended for adults. We do not knowingly collect data from children under the age of 16.
Links to other websites
Our website contains links to other websites, such as Google Maps and TeamViewer. We are not responsible for how those websites handle your data. Please read their own privacy policies for this.
Changes
We may amend this privacy policy, for example if our services change. The latest version is always on this page. We will inform our customers of any important changes.