One-off help
| Service | Price |
|---|---|
| Getting to know each other or your first question | Free (15 minutes) |
| Remote help | €12.50 per quarter of an hour |
| Personal lesson ‘Safe with AI’ (60 minutes, one to one) | Price on quotation: Request a quote |
| Workshop for organisations and clubs | Price on quotation: Request a quote |
How we charge for remote help:
- We charge per quarter of an hour. You only pay for the quarters of an hour we are working.
- Before we start, we always tell you what we can do in the first quarter of an hour. And roughly how long it will take.
- Is it taking longer than agreed? Then we ask you first whether you want us to carry on.
Subscriptions
Our subscriptions are called Gerust Basis, Gerust Plus and Gerust Familie. ‘Gerust’ is Dutch for ‘at ease’ or ‘with peace of mind’. Basis means basic, and Familie means family.
| Gerust Basis | Gerust Plus | Gerust Familie | |
|---|---|---|---|
| Price per month | €9.95 | €19.95 | €29.95 |
| For | 1 person | 1 person | The whole family |
| Unlimited Even checken, with priority: we check a message you don’t trust | Yes | Yes | Yes |
| A remote safety check every quarter | Yes | Yes | Yes |
| Help per month | 15 minutes | 60 minutes | 60 minutes per family |
| Yearly AI and privacy check | – | Yes | Yes |
| Priority when we are busy | – | Yes | Yes |
| Short message to a family member after each session (only with your permission) | – | – | Yes |
| Notice period | Monthly | Monthly | Monthly |
Choose Gerust Basis Choose Gerust Plus Choose Gerust Familie
Not sure which subscription suits you? Give us a call. We will give you honest advice, even if you don’t need a subscription.
What is included?
- Even checken (Dutch for ‘just checking’): you forward a message you are unsure about to check@pidorac.eu, or you call us. We tell you whether it can be trusted.
- Safety check: we look with you at whether your computer is up to date and well protected. We explain what we see.
- Help minutes: for any computer question. Minutes you don’t use expire at the end of the month. We do take a reasonable view, though: if you used little help in a month and need help shortly afterwards, we take that into account (fair use).
- AI and privacy check: we look at which AI programs you use and whether your privacy settings are right.
- Priority: when we are busy, we help you first.
Do you need more help than your subscription includes? Then you pay €12.50 per quarter of an hour. We always ask you first.
Help with installing software depends on the program and on the company that makes it. We never install software that was obtained illegally.
Cancelling: as simple as that
- You can cancel any subscription every month.
- To cancel, send an e-mail to info@pidorac.eu with your name and address.
- You always get a confirmation.
- The subscription ends at the end of the month in which you cancel.
- There is no charge for cancelling.
Paying
- Money is never taken from your account automatically without your signature.
- You pay by invoice, with an ordinary bank transfer (SEPA). Or by direct debit, only if you have signed for it.
- Paying online straight away, for example by iDEAL or credit card, is not possible at the moment.
- We never ask you to pay straight away through a link during a phone call.
Questions about costs
Are the first 15 minutes really free? Yes. You pay nothing for getting to know each other or for your first question. Is your question solved in that time? Then it costs you nothing.
Will I be told beforehand what it costs? Yes, always. We only start once you agree.
Do I have to take out a subscription? No. You can simply ask for one-off help. We only recommend a subscription if it works out cheaper or easier for you.
Can I switch to another subscription? Yes, every month. Call us and we will sort it out.
Are there any other costs? No. All prices include VAT. Sometimes you need a new part or program. We will tell you first. You decide whether to buy it, and where.
Can my son or daughter pay? Yes. We will arrange that together with you.